Detailed Reports | Unity Onboarding

Modified on Mon, 25 Nov, 2024 at 8:12 AM

This article walks you through results available via the Unity Onboarding + KYC, if you are looking for help for the Unity Client ID Verification product, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here.

Detailed Reports

This article talks you through how to understand the results you may see in your detailed report when an Identity Document has refered or failed. When an Identity Document has failed or referred, you will be presented with an detailed report outlining why the check has flagged in more detail. This detailed report will be available above the individuals submitted Identity Document, as can be seen below.

We recommend when a check has failed, that you resubmit the check back to the individual to let them try again to get the pass result. We recommend they scan their passport NFC for highest chances of passing the check. For more information on how to resubmit the check, please click here.

This report is split into two sections (facial similarity & document report) with each section presenting with an overall result and sub breakdowns of these results. The overall results you will see will either be Consider, Clear, Rejected or Suspected.

Within each of these areas you will be given sub-breakdowns with ticks or alert symbols to indicate the reasons why a check has failed. Please see all the examples of the sub-breakdown reasons you may see within your detailed report if a check has refered/failed and what they mean:

abnormal_document_features	This refers to when something other than obscuration of data points and security features makes the document insufficient to be assessed (i.e. poor image resolution, bad lighting, distortions due to capturing devices, misalignment due to cracks, visual alterations due to cases/laminates, some stickers etc.)
blurred_photo	This refers to when data points are blurred and no reference can be made elsewhere in the document or if the data points are too blurry and 'they could be something else' (e.g. "I" could be "1", "B" could be "8").
conclusive_document_quality	This refers to when the document was not high quality enough to positively say the document is fraudulent or not.
corner_removed	This refers to when the corner of the document has been physically cut off, this can be found on some documents that are no longer valid.
covered_photo	This refers to when data points have been covered either by the applicant or by another object such as a sticker.
cut_off_document	This refers to when data points are not included in the image due to the document being cut off from the frame of the image.
damaged_document	This refers to when a document is damaged, and we are unable to make out data points.
dark_photo	This refers to when an image of the document is too dark to be able to see data points.
digital_document	This refers to when a document has been published digitally, there are not enough security features to review so we cannot perform a full fraud assessment.
digital_tampering	This refers to when there is indication of digital tampering in the image.
document_database	This refers to when the document is publicly available as comprised.
document_date	This refers to when the expiration date has the incorrect format, or the date is in the past.
document_expiration	This refers to when the document has expired.
document_on_printed_paper	This refers to when the applicant has previously captured an image of the document, printed it out and has now taken a photo of this print to upload.
face_detection	This refers to when no face was detected on the document.
fonts	This refers to when the fonts in the document do not match the expected ones.
glare_on_photo	This refers to when there is light reflecting on the document causing glare to obstruct data points.
image_quality	This refers to when the quality of the image was insufficient for processing.
incorrect_side	This refers to when the incorrect side of a document has been uploaded.
issuing_country_subject_to_sanctions	This refers to when a document is issued by a country subject to comprehensive sanctions and therefore it cannot be verified.
minimum_accepted_age	This refers to when the individual is under the age of sixteen, our minimum accepted age.
missing_back	This refers to when the back of a document is needed for processing (e.g. for key data points to extract) but is not available (e.g. if the same front was uploaded twice).
no_document_in_image	This refers to when no document has been captured or there is a blank image.
onfido_supported_document	This refers to when we are unable to verify the document as it is not an Identity Document we support. A full list of our supported documents can be accessed here - https://onfido.com/supported-documents/
obscured_security_features	This refers to when a critical security feature is obscured.
original_document_present	This refers to when the document was not present when the photo was taken. For example, a photo of a photo of a document or a photo taken of a computer screen.
photo_of_screen	This refers to when we can see that the applicants document is on a physical screen or device.
picture_face_integrity	This refers to when the pictures of the person identified on the document show signs of tampering or alteration.
police_record	This refers to when the document has been identified as lost, stolen or otherwise comprised on the UK Metropolitan Police Amber hill database.
punctured_document	This refers to when a punched hole is present. This can be found on some documents that are no longer valid, for example driver’s license.
repeat_attempts	This refers to when the document has been reused in a suspicious way.
scan	This refers to when the document has clearly been captured using a scanner and there are visible indicators of this.
screenshot	This refers to when the applicant has used their mobile phone, tablet, or computer to take a photo within the device, e.g. when software applications are seen, the time and mobile provider are visible, or any digitally added component that wouldn't be seen on a physical document, such as an upload icon.
security_features	This refers to when the security features expected on the document are missing or wrong.
template	This refers to when the document does not match the expected template for the document type and country it is from.
watermarks_digital_text_overlay	This refers to when any digital text or electronic watermarks on the document are missing or wrong.