Resubmitting an ID Check

Resubmitting an ID check

If an individual has submitted an Identity Document or Liveness which has failed, you are able to resubmit the check to the individual so they are asked to upload a new ID Document & Liveness. If your client completed the KYC/AML - Vendor journey which includes supporting documents, these can also be requested. 

Please note you are only able to resubmit the Identity Check and supporting documents via this method, if you would like to re-run a data check such as Address & Mortality or PEPs & Sanctions, you can follow the steps here. 

To resubmit a check, please follow the steps below:

1. Go into the individual's profile

2. Click into the process tab within the individuals profile, and select the process you want them to resubmit their documents for

3. Once you are in the process, click the 'Resubmit Identity check' button in the top right hand corner 

4. A wizard will open where you will be able to select the type of 'retry' required. Depending on your journey you will be given the choice to resubmit:

• All documents (Identity Check & Supporting Documents) - this option if KYC/AML - Vendor was used.
• Biometric documents (Identity Check)
• Supporting documents  - this option if KYC/AML - Vendor was used.

There is also the option of entering different contact details to the original invite, if required

6. The final screen will provide an overview of the invite about to be sent and will give you another opportunity to alter the contact details if required by selecting the pencil icon to the right of 'Applicant contact details'.

When you are ready, click 'Send my invite' to initiate the request. An invitation will then be sent to the individual to resubmit their documents.

Got any questions?

If you have any questions please reach out to our support team at uksearchsupport@dyedurham.com

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.