Resubmitting a KYC/AML Check | Unity Onboarding

This article walks you through how to use the Unity Onboarding + KYC, if you are looking for help for the Unity Client ID Verification product, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here. 

Resubmitting an KYC/AML check

If an individual has submitted an Identity Document or Liveness which has failed, you are able to resubmit the check to the individual so they are asked to upload a new ID Document & Liveness. If your client completed the KYC/AML - Vendor journey which includes supporting documents, these can also be requested. 

Please note you are only able to resubmit the Identity Check and supporting documents via this method, if you would like to re-run a data check such as Address & Mortality or PEPs & Sanctions, you can follow the steps here. 

To resubmit a check, please follow the steps below:

Step One: Go into the individual's profile

Step Two: Click into the process tab within the individuals profile, and select the KYC/AML process you want them to resubmit their documents for.

Step Three: Once you are in the process, click the 'Resubmit Identity check' button in the top right hand corner 

Step Four: A wizard will open where you will be able to select the type of 'retry' required. Depending on your journey you will be given the choice to resubmit:

• All documents (Identity Check & Supporting Documents) - this option is only available if you used KYC/AML - Vendor.
• Biometric documents (Identity Check)
• Supporting documents  - this option is only available if you used KYC/AML - Vendor. 

There is also the option of entering different contact details to the original invite, if required

Step Four: The final screen will provide an overview of the invite about to be sent and will give you another opportunity to alter the contact details if required by selecting the pencil icon to the right of 'Applicant contact details'.

When you are ready, click 'Send my invite' to initiate the request. An invitation will then be sent to the individual to resubmit their documents.

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