How do you complete an Enhanced AML Manual Check?

Completing a Manual Enhanced AML Check

1. Firstly, you will need to create an individual. To do this, you will need to go into your client portal by clicking 'Manage Existing Clients' within Unity.

You will then be taken to your individuals page. Click on the 'Add new' button located to the top right of the screen.

2. The Invite Wizard will open, allowing you to create an ‘Individual’. To complete manual checks click 'Create and go to profile'.

3. Next, you will be required to enter the ‘Individual’s’ personal information, such as their ‘First name’ and ‘Last name’. Your clients ‘Date of birth’ and ‘Your reference’ fields are optional. Once you have finished adding your clients person information, select ‘Confirm details’, located at the bottom of the screen. 

4. Next, you will be able to input the individual's contact information, including their email address. These fields are optional, and you may wish to skip over this if you are completing manual checks. Click 'Create Profile' when you have inputted the information you wish to include.

5. You will then be taken to the individuals profile, as can be seen below. You can then click on one of the following manual checks:

• Supporting Documents Uploads
• Address & Mortality Datacheck
• PEPs & Sanctions Datachecks
• Identity Document Upload

Identity Document Uploads

We do recommend ID Documents are uploaded by your client as part of a journey, as you will often see higher pass rates however you can manually upload an ID Document in the 'available checks' section of an individuals profile. If you decide to upload an ID document, please make sure this image is as clear and high quality as possible. We recommend uploading a photograph of an ID Document rather than a scanned copy as this will increase the documents chance of passing. 

It is not letting me upload the Identity Document?

You may not be able to upload the Identity Document if it is an incorrect format or the size of the file is too large. We recommend uploading image files. 

I have uploaded the Identity Document but it appears blue?

Once you have uploaded the ID document, it may appear blue for up to four hours whilst the ID document is being reviewed. 

How do I complete a manual liveness check?

You will not be able to complete manual liveness checks, these can only be completed as part of journey. However if you wish to add a note to the individuals profile to confirm you have seen the client yourself.

How do I download manual checks as PDF's?

You can download individuals PDFs for each of the checks by clicking into the check and then 'view PDF'.

Got any questions?

If you have any questions please reach out to our support team at uksearchsupport@dyedurham.com

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.