Identity Results

Identity Results

When your client has completed their Identity check, the ID verification tab will appear as one of three colours:

• Green indicates that the check has passed
• Orange indicates that the check needs manual review
• Red indicates that the check has failed

If the ID verification tab still presents as blue, your client has not yet completed their Identity Check.

To view the check, or manually update the status of the check, please click the view/review button at the bottom of the tab. 

You will be presented with the Identity Document your client captured, as well as the results as can be seen below.

Pass Result

Refer Result

If the Identity Check has referred, as can be seen in the picture below, you will be asked to review the document and manually pass or fail the check. You will be presented with an overview of the checks such as the facial and name matches results as well as presented with a detailed report. This detailed report will outline the reasons for the review, and can be viewed by clicking 'View detailed report' above the Identity Document. 

To pass or fail the check, click the 'select status' button. When pass/failing the check you will always have to write a comment, this is so there is a record of the change of status. If you are unsure what to write in the comment section, please speak to your manager. This note will appear within the portal and also on the PDF.

You also need to tick the 'I confirm that this data is correct' to continue.

Fail Result

If the Identity Check has failed, you will be presented with an overview of the checks such as the facial and name matches results as well as presented with a detailed report. This detailed report will outline the reasons for the fail, and can be viewed by clicking 'View detailed report' above the Identity Document. 

What do I do next?

If an Identity Check has failed you are able to resubmit the Identity Check to your client, this will send an email to your client asking them to log back and capture their Identity Document & Liveness again. You can do this by following the process here.

Alternatively, if you do not wish to resubmit the Identity Check, you will need to do your own due diligence to confirm your clients Identity. 

FAQs

Can you manually override a result?

If a result has come back as a fail, but you wish to override this to a pass, we urge you to read the detailed report provided as this will give an overview of why the check has failed. This report may highlight to you reasons for the failure that you may not have realised.

There is an option to override a result if you choose too, however we do not recommend this. You can do this by clicking the 'Fail' status. You will then be asked to override the result, and add a comment so there is a record of the override. 

What do each of the Identity Checks mean?

• Overall result – An overall result of the below checks (this will either be pass/fail/refer)
• Face match - Confirms whether the face on the ID matches the face in the selfie.
• Visual Analysis - Confirms the document is authentic
• Name match result - Confirms whether the name on the ID matches the name on the invite.
• NFC result - Indicates whether we were able to complete an NFC read on the passport’s RFID chip. A breakdown of the results can be found on the next page
• Age validation result - This checks whether the date of birth on the identity document confirms the holder to be at least 16 years of age.
• Police record - This checks the Metropolitan Police ‘Amberhill’ database to determine whether the document has been recorded as lost, stolen, or compromised
• Compromise alert - This checks national databases of reported compromised documents.
• Repeated attempts – This checks whether the document has been submitted before but with different information (e.g. same face and passport number, but different date of birth).

Got any questions?

If you have any questions please reach out to our support team at uksearchsupport@dyedurham.com

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.