Identity & Liveness Results | Unity Onboarding

Modified on Wed, 18 Dec, 2024 at 8:18 PM

This article walks you through results available via the Unity Onboarding + KYC, if you are looking for help for the Unity Client ID Verification product, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here.

Identity & Liveness Results

This article discusses how to understand your Identity & Liveness results with examples.

Your identity results will be split into two sections - Liveness & Identity Document Results.

Section 1: Liveness Results

For liveness, you will be presented with one of two overall results:

Result	Description
Pass (green)	We have been able to confirm the individual is live and present when completing their check.
Pending (orange)	We have not been able to confirm the individual is live and present when completing their check so we have asked them to complete a pose for you to manually review.

If the check appears as requested & blue, this means your client has not yet fully completed their check, please ask them to go back in and try again. If they are struggling, please refer them to our user support portal here where they can contact our team directly.

If the individual does not pass the passive liveness check, they will be asked to do a pose to confirm their liveness as can be seen below. If this result is pending, you will need to review this pose yourself or perform your own due diligence to confirm the person is who they say they are. To review the pose, please select a status and add a comment. This comment will then appear within the portal and in the PDF.

If they do not pass their liveness selfie, they may fail their Identity Document as there will likely be no face to confirm with the Identity Document. If you want the client to try again, you can resubmit the check back to them to try again, please click here to find out more.

Section 2: Identity Document Results

This section on Identity Document results is split into three sections:

1) Overall results;

2) Identity Document checks;

3) What to do if the Identity Document fails.

Overall Results

For the Identity Document verification, you will be presented with one of three overall results:

Result	Description
Pass (green)	We have been able to confirm the Identity Document is genuine.
Pending (orange)	We have not been able to authenticate the Identity Document fully and you will need to manually review the document. You will be given a detailed report highlighting why the document has referred. Please click here to find out more.
Fail (red)	We have not been able to verify the Identity Document is genuine. You will be given a detailed report highlighting why the document has failed. Please click here to find out more.

Check Results

For the Identity Document Results, you will also be presented a list of checks that have been run on the Identity Document and whether these have passed, failed or not performed, as can be seen below.

These checks are outlined below:

Check	Description
Facial Match	This checks whether the face on the Identity Document matches the face in the liveness image.
Visual Analysis	This checks whether the document is a valid Government-issued Identity Document. - This check is only performed if a NFC scan is not attempted.
Name Match	This checks whether the name on the Identity Document matches the name on the invitation.
Date of Birth Match	This checks whether the date of birth on the Identity Document matches the date of birth on the invitation.
NFC Result	This checks whether we were able to complete an NFC read on the passport.
Age Validation Result	This checks whether the date of birth on the Identity Document confirms the holder is at least 16 years of age. - This check is only performed if a NFC scan is not attempted.
Police Record	This checks whether the Identity Document has been recorded on the UK Metropolitan 'Amberhill' Police Database as lost, stolen or compromised. - This check is only performed if a NFC scan is not attempted.
Compromised Alert	This checks whether the Identity Document is publicly available as compromised on national databases of reported compromised documents. - This check is only performed if a NFC scan is not attempted.
Repeated Attempts Alert	This checks whether the Identity Document has been submitted previously but with different information, such as with a different face or passport number. - This check is only performed if a NFC scan is not attempted.

What to do if the Identity Document refers/fails?

Resubmitting a Check: If the Identity Document result comes back as referred or failed, you will need to carry out your own due diligence to confirm the individuals identity, or resubmit the check to the client to give them another try at getting a pass result, please click here to find out more. If you client is struggling, we have videos and guidance on how to take a good identity document picture here.

Detailed Report: If the Identity Check has failed, you will be presented with an overview of the checks such as the facial and name matches results as well as presented with a detailed report. This detailed report will outline the reasons for the fail, and can be viewed by clicking 'View detailed report' above the Identity Document which can be seen below. For help understanding your detailed report, please click here.

Manually Overriding a Result: There is an option to override a result to a pass if you choose too, however we do not recommend this. We highly recommend you read the detailed report as it may bring up a reason that you cannot see. If you still wish to override the status, you can do this by clicking the 'Fail' status below. You will then be asked to override the result, and add a comment so there is a record of the override.

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