This article walks you through how to run manual checks via the Unity Onboarding + KYC product, if you are looking for help for the Unity Client ID Verification product, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here.
Completing a Manual Check
To run manual AML checks via Unity Onboarding, please follow the below instructions, if you are looking at how to send a check to an individual to complete, please click here.
1. Firstly, you will need to create an individual. To do this, you will need to go into your client portal by clicking 'Manage Existing Clients' within Unity.
2. You will then be taken to your individuals page. Click on the 'Add new' button located to the top right of the screen.
3. The Invite Wizard will open, allowing you to create an ‘Individual’. To complete manual checks click 'Create and go to profile'.
4. Next, you will be required to enter the ‘Individual’s’ personal information, such as their ‘First name’ and ‘Last name’. Your clients ‘Date of birth’ and ‘Your reference’ fields are optional. Once you have finished adding your clients person information, select ‘Confirm details’, located at the bottom of the screen.
5. Next, you will be able to input the individual's contact information, including their email address. These fields are optional, and you may wish to skip over this if you are completing manual checks. Click 'Create Profile' when you have inputted the information you wish to include.
6. You will then be taken to the individuals profile, as can be seen below. You can then click on one of the following manual checks:
- Supporting Documents Uploads
- Address & Mortality Datacheck
- PEPs & Sanctions Datachecks
- Identity Document Upload
Identity Document Uploads
We do recommend ID Documents are uploaded by your client as part of a journey, as you will often see higher pass rates however you can manually upload an ID Document in the 'available checks' section of an individuals profile. If you decide to upload an ID document, please make sure this image is as clear and high quality as possible. We recommend uploading a photograph of an ID Document rather than a scanned copy as we will reject scans, copies, screenshots or identity document photographs taken on a screen. Please note you need the upload the Identity Document as a PNG or JPEG file, the system will not accept PDF's.
Once you have uploaded the Identity Document, the check may appear as blue whilst the Identity Document is being reviewed.
Manual liveness check
You will not be able to complete manual liveness checks, these can only be completed as part of journey.
Manual Address & Mortality Check
You can run a manual Address & Mortality UK data check on an individual without sending anything to them. To do this, click the 'paper aeroplane'.
You will then see a list of different pass parameters you can choose from. We recommend chosing the default option on your portal.
You can then fill in the individuals personal details and address and run the datacheck on them and get instant results. For more on Address & Mortality results, please click here.
Manual PEPs & Sanctions Check
You can run a manual PEPs & Sanctions data check on an individual without sending anything to them. To do this, click the 'paper aeroplane'.
You will then be asked to fill in the individuals personal details and confirm which PEPs & Sanctions checks you wish to run. The options defaulted on will be the options all your journeys automatically run. For more information on the different PEPs & Sanctions options and the results, please click here.
Manual Supporting Documents
You are able to upload supporting documents manually to an individuals profile, these will always need you to manually pass or fail them.
Download manual checks as PDF's
You can download individuals PDFs for each of the checks by clicking into the check and then 'view PDF'.
Need help?
If you have any questions please reach out to our support team by logging a support ticket!
We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.
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