Re-Running Checks

Re-Running Manual Checks

For all our data checks such as Address & Mortality and PEPs & Sanctions, you will be able to re-run any checks manually if you receive a fail results. These manual checks will not need to go to your client. If you are looking for running a manual Identity Check instead, please click here.

Below we discuss how to re-run an Address & Mortality check, the same process can be applied for any of our data checks.

If the Address & Mortality Check has referred you are able to manually re-run the Address & Mortality Check without sending anything to your client. To do this, 

1. Click the 'Settings' Tab within the Address & Mortality tab

2. Click 'Run a new check'

3. Pick an Address & Mortality profile, this is the pass parameters, we suggest using the default option

4. Enter your clients details, and re-run the check

5. The new results will now appear, and you can find the previous check in the archive section in case you need to refer back to this at any point

Got any questions?

If you have any questions please reach out to our support team at uksearchsupport@dyedurham.com

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.