Supporting Documents | Unity Onboarding

This article walks you through results available via the Unity Onboarding + KYC, if you are looking for help for the Unity Client ID Verification product, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here. 

Supporting Documents Results

Reviewing Supporting Documents

If you're client has completed the KYC/AML - Vendor journey, they will be asking to provide two linking documents as part of this check. These documents will appear in the Supporting Documents, and will always come back as 'pending validation' and therefore they need to be manually reviewed by yourselves. 

If you wish to pass or fail the supporting documents, click the 'Select Status' button. When pass/failing the check you will always have to write a comment, this is so there is a record of the change of status. If you are unsure what to write in the comment section, please speak to your manager. This note will appear within the portal and also on the PDF.

You also need to tick the 'I confirm that this data is correct' to continue.

For more information on what linking documents can be accepted for Safe Harbour standards, please click here. If you need your client to resubmit supporting documents, as their first attempts did not meet the standards, you can resubmit the check following the steps outlined here.

Manually Uploading Supporting Documents

Alternatively, if your client has not completed the KYC/AML - Vendor journey, you can upload supporting documents, such as Proof of Address documents yourself for manual review. To do this upload the document within the 'Supporting Documents' tab under Available Checks. 

Please note - if you upload new supporting documents, these will replace the old supporting documents.

Need help?

If you have any questions please reach out to our support team by logging a support ticket!

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