This article walks you through results available via the Unity Onboarding + KYC, if you are looking for help for the Unity Client ID Verification product, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here.
Understanding Results
This article seeks to help you understand the results you may see within the portal. From the moment a check has been sent to the client/manually completed yourselves, the results can be found from within the individual’s profile. The colour of the check denotes the status of the check.
The colour blue indicates that the check has been requested, but not yet completed by the individual or the check is under review.
If a check appears as green, the check has passed. You can click 'View' if you wish to see the information/document provided by your client.
If a check appears as orange, the check has been referred and is pending validation. You will need to manually pass or fail the check yourself. You can click 'Review' to see the information/documents in question and you can update the status of the check.
The colour red indicates that the check has failed. You can click 'view' if you wish to see the information /documents provided that have failed as well as the reason for the failure.
For more information on what results to expect for each of the journey options, please click on the below journeys:
You can also see results for individual checks in more details, and examples on the following articles:
Need help?
If you have any questions please reach out to our support team by logging a support ticket!
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