Identity & Liveness Results | Unity ID Verification

Modified on Tue, 17 Dec, 2024 at 5:44 PM

This article walks you through results available via the Unity ID Verification tile, if you are looking for help for the Unity Onboarding solution, please view the resources here. If you are looking for help for the Unity PMS product, please view the resources here.

Identity & Liveness Results

This article discusses how to understand your Identity & Liveness results with examples. If you would like to understand your results as whole for each check, please click on the check below:

Section 1: Liveness Results

Your identity results will be split into two sections - Liveness & Identity Document Results.

For liveness, you will be presented with one of two overall results:

Result	Description
Pass	We have been able to confirm the individual is live and present when completing their check.
Pending	We have not been able to confirm the individual is live and present when completing their check so we have asked them to complete a pose for you to review.

If the individual does not pass the passive liveness check, they will be asked to do a pose to confirm their liveness.

If this result is pending, you will need to review this pose yourself or perform your own due diligence to confirm the person is who they say they are. If they do not pass their liveness selfie, they may fail their Identity Document as there will likely be no face to confirm with the Identity Document. If you want the client to try again, you can resend the check to them by ordering a new check as can be seen here. We have videos and guidance on how to complete the steps for your client here.

If you have our optional opt-in service, called Credas+, we will review the pose for you, and in these cases you will only be presented with either a pass or fail, with these results presented below. If you would like this optional service, please contact [email protected].

Result	Description
Pass	We have been able to confirm the individual is live and present when completing their check.
Fail	We have not been able to confirm the individual is live and present when completing their liveness selfie or pose.

Section 2: Identity Document Results

For the Identity Document Results, you will be presented a list of checks that have been run on the Identity Document and whether these have passed, failed or not performed. These checks are outlined below:

Check	Description
Facial Match	This checks whether the face on the Identity Document matches the face in the liveness image.
Visual Analysis	This checks whether the document is a valid Government-issued Identity Document. - This check is only performed if a NFC scan is not attempted.
Name Match	This checks whether the name on the Identity Document matches the name on the invitation.
Date of Birth Match	This checks whether the date of birth on the Identity Document matches the date of birth on the invitation.
NFC Result	This checks whether we were able to complete an NFC read on the passport.
Age Validation Result	This checks whether the date of birth on the Identity Document confirms the holder is at least 16 years of age. - This check is only performed if a NFC scan is not attempted.
Police Record	This checks whether the Identity Document has been recorded on the UK Metropolitan 'Amberhill' Police Database as lost, stolen or compromised. - This check is only performed if a NFC scan is not attempted.
Compromised Alert	This checks whether the Identity Document is publicly available as compromised on national databases of reported compromised documents. - This check is only performed if a NFC scan is not attempted.
Repeated Attempts Alert	This checks whether the Identity Document has been submitted previously but with different information, such as with a different face or passport number. - This check is only performed if a NFC scan is not attempted.

If the Identity Document result comes back as referred or failed, you will need to carry out your own due diligence to confirm the individuals identity, or send the individual a new check for them to try again. Common reasons for the Identity Document failing are explained below. If you want the client to try again, you can resend the check to them by ordering a new check as can be seen here. We have videos and guidance on how to complete the steps here to aid your client.

Check	Common Examples for Failure
Facial Match	If the individual has not taken a good liveness selfie of themselves, we may not be able to match their face to the Identity Document.
Visual Analysis	This will fail if the photograph is a bad image, such as if there are too many shadows or glares on the document; or part of the document is missing or the picture is blurry.

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