Safe Harbour Results
When your client has completed their check, the Safe Harbour tab will appear as orange, as it will always need your manual review.
If the Safe Harbour tab still presents as blue, your client has not yet completed their check or they have not scanned their NFC. If the PEPs & Sanctions tab is red or green, this means that one of your colleagues has already manually reviewed the check.
Within the Safe Harbour tab, you will be presented with the ID Document and its results (and linking documents if you used KYC/AML – Vendor) so you can make an informed decision if Safe Harbour has been met.
If you wish to pass or fail the Safe Harbour, click the 'Review now' button at the bottom of the screen. When pass/failing the check you will always have to write a comment, this is so there is a record of the change of status. If you are unsure what to write in the comment section, please speak to your manager. This note will appear on the PDF.
You also need to tick the 'I confirm that this data is correct' to continue.
Got any questions?
If you have any questions please reach out to our support team at uksearchsupport@dyedurham.com
We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.
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